Read Carefully
By booking a trip with Samex Tours Peru, you agree to the terms and conditions outlined below. We kindly ask you to read this document carefully, as it constitutes the binding contract between you (the client) and Samex Tours Peru (the operator).
Inclusive Service
Our prices include all services explicitly detailed in the itinerary of each tour on our website. Any service, meal, entrance fee, or transportation not mentioned in the "Included" section of your itinerary will be considered not included and will be at the client's expense.
Tickets (Entry)
Ticket availability for major attractions such as Machu Picchu or Huayna Picchu is subject to the capacity determined by the Peruvian Ministry of Culture. We recommend booking in advance. Once purchased, entrance tickets are strictly personal, non-transferable, and non-refundable under any circumstances.
Inca Trail Reservation Policy
Due to strict government regulations, Inca Trail permits are limited to 500 spaces per day (including guides and porters). Reservations must be made months in advance. To secure the permit, we require your exact passport information. If you change your passport after booking, you must bring both the old and new passports to enter the trail.
Our Liability
Samex Tours Peru acts only as an intermediary agent for passengers regarding transportation, accommodation, and other services. We assume no liability for injury, loss, damage, delay, or irregularity caused by force majeure, strikes, weather conditions, or third-party actions.
Reservation Requirements
To process your reservation, we require a non-refundable deposit of 50% of the total tour cost. The remaining balance must be paid upon arrival in Cusco, at least 48 hours before the start of your tour, in cash (USD or Peruvian Soles) or by credit card (subject to bank fees).
Methods of Payment
- WeTravel / PayPal: We accept secure online payments. A processing fee may apply.
- Western Union: International transfers directly in the name of our legal representative.
- Transferencia Bancaria: Available upon coordination for larger amounts.
Cancellation Policy
Any cancellation by the client must be notified in writing. Since we purchase permits (Inca Trail, Machu Picchu) and train tickets immediately and they are non-refundable by the Peruvian State, the initial 50% deposit is strictly non-refundable. Cancellations made less than 30 days in advance will be subject to additional penalties.