Customer Service • INDECOPI

Virtual Complaints Book

In accordance with the Consumer Protection and Defense Code (Law No. 29571 and D.S. No. 011-2011-PCM).

South American Exclusive Tours Peru S.A.C.

RUC: 20602222692 | Domicilio Legal: Calle San Andrés 218, Of. 212, Cusco, Perú.
Correo: info@samextoursperu.com | Teléfono: +51 957 163 602

Deje este campo vacío

1. Identification of the Claiming Consumer

Full Name *

ID / Passport / Resident Card *

Email Address *

Phone / WhatsApp *

Address / City / Country *

2. Identification of the Contracted Service

Tour or Service Name *

Claimed Amount (USD / PEN)

3. Claim Details & Consumer Request

Select the type of procedure: *

Claim Complaint

* Claim: Disagreement related to the products or services purchased.
* Complaint: Discomfort or discontent regarding customer service.

Detail of facts reported by the consumer *

Specific request of the consumer *

I declare that the information provided is truthful and I accept the personal data protection policy under Law No. 29733.