At Samex Tours Peru, we value your privacy and are committed to protecting the security of the personal information you share with us. This privacy policy explains how we collect, use, protect, and manage your personal data when you interact with our services, whether through our website, email, social networks, or when receiving our travel services.
Information we collect
We collect different types of personal information when you book a tour with us or interact through our website, email, social media, or in person. The information we may collect includes, among others:
- Basic personal information: Full name, date of birth, nationality.
- Contact information: Email address, phone number, postal address.
- Payment information: Credit or debit card details, bank information, and other data necessary to process payments or make reservations.
- Travel information: Travel dates, destinations, personal preferences (e.g., type of tour, preferred activities, special requirements).
- Website usage information: Data related to website navigation, such as IP addresses, browser type, visited pages, and visit duration.
Use of information
The information we collect is used for the following purposes:
- Processing and managing reservations: Confirm your reservations, manage payments, and provide relevant information about your tours and activities.
- Improving our services: We personalize your experience and improve the quality of our services by adapting to your preferences and needs.
- Communication and marketing: We will send you information about promotions, new tours and services, product updates, and other related information. You can unsubscribe from these communications at any time.
- Customer service: We will respond to any question, query, or request related to the services offered by Samex Tours Peru.
Protection of personal data
We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, while we strive to implement adequate protection methods, no data transmission over the Internet is completely secure, so we cannot guarantee the absolute security of your data during transmission over the network.
Sharing information with third parties
We do not share your personal information with third parties, except in the following cases:
- External service providers: When necessary to complete a transaction or provide a requested service (e.g., payment processors, transportation companies, accommodation providers, tour guides).
- Legal requirements: If required by law or a competent authority, we may share your information to comply with legal obligations, protect our rights, or in emergency situations.
In all these cases, we only share the information necessary to fulfill the specific purpose for which it was collected.
Cookies and similar technologies
Our website may use cookies and other similar technologies to improve the user experience. Cookies allow us to remember your preferences, personalize content and ads, and analyze website traffic. You can configure your browser to reject cookies, although some website functions may not work properly if you do so.
Links to third-party websites
Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or the content of these sites, so we recommend reviewing their privacy policies before providing them with personal information.
Your rights regarding personal information
You have the right to access, correct, update, or delete the personal information we hold about you. If you wish to exercise any of these rights or have any questions about how your personal information is managed, please contact us through the communication channels listed below.
Changes to the Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with a new effective date. If the changes are significant, we will notify you by email or through a notice on our website.
Contact information
If you have any questions, concerns, or requests regarding our privacy policy, please feel free to contact us:
Samex Tours Peru
Calle San Andrés 218, Office 212, Interior
Email: info@samextoursperu.com
Phone: +51 957 163 602
Thank you for trusting Samex Tours Peru. We are committed to protecting your privacy and ensuring you have the best possible travel experience in Peru.